Returns & Exchanges
Comicland US have the inspection process before we arrange shipment.
If for any reason customers are not satisfied with an order, the item(s) can be returned, store credit or refund within 28 days of the merchandise delivery date. The original shipping fee is not refundable.
The Security Tag must still be intact and attached to returned items.
Customers should contact us within 3 days of delivery of items and email : email@example.com or use the Q&A to support the claims. You can attach some photos to help it.
- Defective / Missing items / Size different from our web size guide
If the item(s) is significantly different form our description (defective, missing items, different size &
color), customers can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Please send the return with the courier indicated in the email sent by Comicland US. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the Airway Bill as per the instructions in the email. (The courier will provide the Airway Bill to complete upon pick-up).
Note : Following conditions are not acceptable for return, exchange or refund.
- All custom-made items can not be returned.
- Worn, used or altered items can not be returned. Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned.
- If you return part of the costumes, the payment can not be refunded.
- Wigs, shoes, props, accessories like underwear, socks and stocking can not be returned.
- Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us.
- 20% restocking fee will be charged if more than 5 pieces of merchandise are returned. Which means 80% of the total cost on the order can be refunded.
- The clearance items can not be returned for a refund.
Returns must be shipped within 7 days of the order delivery date.
Please note that in case of shipments with value over USD 2500 exported from the United States by private individuals, the USA Customs Authority requires Electronic Export Information (EEI).
For more information please see: https://help.cbp.gov/app/answers/detail/a_id/292/~/when-to-apply-for-an-electronic-export-information-(eei)
- Order Cancellation / Changing
All costumes from Comicland US made in your own size, please check order carefully before submitting. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, please email : firstname.lastname@example.org or use the Q&A in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. Cause Our tailor will start customizing the dress for you within 24 hours after receiving your payment. Orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. And orders cannot be cancelled after 3 business days. Thanks for your understanding
- Wrong Delivery Address / Upgrade the shipping method
Comicland US ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. We will ONLY be able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT be able to proceed refund if we sent the package to the correct shipping address.